Thank you for shopping with us! Since our products are digital and instantly accessible, all sales are final. However, we are committed to customer satisfaction and will address any issues on a case-by-case basis.

Eligibility for Refunds

We offer refunds only in the following circumstances:

• You purchased the same product multiple times by mistake.

• The product is defective, corrupted, or not as described.

• You did not receive the download link or access to the product after purchase.

Non-Refundable Cases

We do not offer refunds for:

• Change of mind after purchase.

• Lack of compatibility with your device or software.

• Failure to download or use the product due to personal technical issues.

How to Request a Refund

If you believe you qualify for a refund, please contact us within 2 days of purchase at shelby@yourgracefulmedia.com with:

• Your order number.

• A description of the issue.

• Any relevant screenshots or error messages.

We will review your request and respond within 2 business days. If approved, your refund will be processed to the original payment method.

By completing a purchase on our site, you agree to this refund policy. If you have any questions, feel free to contact us.